Car Rental: General Requirements
To rent a Drive Luxury vehicle, the renter must meet the following requirements:
Requirements for picking up/Drop off a vehicle.
Obligations and Prohibitions
In case of violation of the listed obligations and prohibitions the renter will be required to bear the full cost.
Payment and reservation
Drive Luxury accepts the following payment methods: cash, credit card, debit card and bank transfer.
All Drive Luxury’s vehicles are insured, the insurance includes:
Please note that if the vehicle is damaged or lost as a result of negligence on the part of the Renter, the renter must vouch for the entire value of the vehicle at the time of the incident. Drive luxury customers can buy an additional insurance coverage to reduce liabilities. The insurance coverages are as follows:
Half coverage liabilities (HCL): Upon purchase of HCL, the Renter is released from liability for damage or loss of a Drive Luxury’s vehicle up to a certain amount according to the vehicle category, provided that the damage or loss is not the result of prohibited use. HCL only applies if the renter acquires it when making the reservation. Note: Any accident or damage that involves the third party / public or private property shall be reported to the local police. Without a valid police report the renter shall be held responsible for the whole damage.
Super Limited Liabilities (SLL): The Super limited insurance coverage exempts the customer from possible liabilities substantially. Please check your reservation confirmation to know what your liability per damage would be. The theft protection is also included in this coverage. If a vehicle was stolen due to the renter’s negligence the client will be held responsible for the whole value of the vehicle. All insurance contracts apply in accordance with the regulations of the insurance provider and depends on the vehicle category. Note: Any accident or damage that involves the third party / public or private property shall be reported to the local police. Without valid police report the renter shall be held responsible for the whole damage.
Vehicle return and replacement.
Drive Luxury provides additional equipment available upon request such as:
Amendment/ cancellation policy / refund
Any changes to the booking must be made at least 10 days before the arrival date. If a change is made less than 8 days before arrival, a fee of 15% of the total value of the booking will be charged. If a cancellation is made less than 8 days but more than 72 hours before scheduled pickup, a fee of 45% of the total reservation will be charged. If a cancellation is made within 72 hours of arrival, Drive Luxury will not provide any refund. By providing credit card details, customers authorize us to use them as security for the booking. The credit card will be charged for every unpaid cancellation fee. Any cancellation must be made in writing by email to firstname.lastname@example.org Telephone cancellations will not be accepted.
Vehicle interior: In the event of polluting the vehicle interior (i.e., dirt stains, animal hair, sand, etc. on the seats, floor, or trunk) that requires special cleaning, the renter is obliged to pay a cleaning fee of minimum 280.00€.
Second driver: The vehicle may not be driven by anyone other than the Renter. For a second driver, a valid driver’s license must be presented, and an additional fee will be charged.
Transport of the vehicle by a ferry: Carriage of a vehicle by a ferry is prohibited without the authorization of Drive Luxury. If a vehicle is transported by a ferry, the renter must return it to the pick-up location. In the event of a breakdown or accident, if the Renter is responsible, He or she is responsible for the cost of transporting the vehicle back to a Drive Luxury location.
Cross-border rent: Cross-border transportation requires an authorization from Drive Luxury. The cost of issuing a Green Card and International Road Assistance is borne by the Renter.
Extension of the rental period: If the renter wishes to extend the rental after picking up the vehicle, he must contact Drive Luxury 48 hours in advance or as soon as possible.
Early return: If the renter wishes to return the vehicle earlier than agreed, he must announce this 48 hour in advance.
Refueling fee: All vehicles have a full petrol tank. The renter must refuel the vehicle before returning it, otherwise our refueling fees will be charged. We charge each quarter 95€.
Violation of the road traffic regulations: The cost of all traffic fines or any other fines will be borne by the renter. The processing fees for each violation will be 30€.
Value added tax: All local taxes apply to the Renter’s reservation costs.
Cancellations/no shows for Transfers:
Cancellations/no shows for daily & hourly services:
Payment policy: 50-60% of the total reservation amount shall be paid in advance. The rest of the amount should be paid before end of the service. Any additional services will be charged end of the service.
Cancellation policy: If the cancellation is made 10 days prior to the pick-up date, there is no charge for the cancellation. If the cancellation is made less than 10 days but more than 8 days before the pickup, a fee equal to 15% of the total value of the booking will be incurred. Cancellations made less than 8 days but more than 72 hours prior to scheduled pickup will be charged a fee equal to 45% of the total value of the reservation. Cancellations made within 72 hours of pickup will not be refunded by Drive Luxury.
Guest obligations: To ensure a smooth service, specific and advance information of requested changes and/or additions to service will be required.
Safeguard clause and amendment: If individual provisions of these conditions are obsolete or incomplete or that their execution becomes impossible, the validity of the other provisions will not be affected. The contractual partners undertake to replace the invalid provision with a valid eligible provision which, in terms of content, closely approximates their original intention and the economic objective thus pursued. Any changes or additions to these conditions require a form to provide proof by the text, such as email. This provision also applies to a modification of the requirement of the written form. As soon as the customer, after a modification, uses the services of Drive Luxury, he implicitly accepts the new conditions. All other contractual conditions of the customer, those that he declares applicable jointly to the acceptance of the contract, do not become part of the said contract. They are valid only if and to the extent that they have been expressly accepted in writing by Drive Luxury.
Applicable law and jurisdiction: