Terms & Condition

Car Rental: General Requirements

To rent a Drive Luxury vehicle, the renter must meet the following requirements:

  • The Renter must be at least 18 years old and have had a driver’s license for at least one year.
  • The Renter must be at least 25 years old have a driver’s license that was issued at least 3 years ago to be able to rent First-Class vehicle.
  • The Renter’s driver’s license must be valid in Europe or worldwide.
  • The Renter must have a personal credit card.
  • The Renter of business and first-class vehicles between the ages of 18 and 24 are considered young drivers.


Requirements for picking up/Drop off a vehicle.

  • A valid driver’s license and a credit card.
  • A passport or national ID.
  • A deposit amount (varies from one vehicle to another) will be blocked during the pick-up. Please check your reservation confirmation to learn more about it.
  • If the Renter does not have a personal credit card with his name, a guarantee and a special authorization from Drive Luxury Management shall be provided.
  • The Renter is obliged to return the vehicle with a full petrol tank, otherwise a 95€ fee will be charged in addition to the refueling cost.
  • The Renter is obliged to sign a rental agreement that contains all the guidelines for renting.
  • The Renter is obliged to examine the vehicle for possible damage during pick up and before dropping off. If a damage to the vehicle is found, it must be reported in order to avoid any liability.


Obligations and Prohibitions

  • Drive Luxury vehicles may not be used for racing, speed test, for purposes of learning driving, demonstration, re-renting or any other unauthorized purposes.
  • Smoking, including E cigarettes, in the vehicle is strictly forbidden.
  • The designated gasoline (Diesel or Petrol) and Ad-blue should be used according to the vehicle’s requirement.
  • The tires should be kept at the appropriate pressure level at all times.
  • Unauthorized repairs and towing by the renter are not permitted.
  • In case of an accident, the renter is obliged to inform Drive Luxury and report to the local Police, without having valid police report the Renter is liable for the entire cost of the damage.
  • The renter must park the car always in a safe location, in case of theft the renter is obliged to inform Drive Luxury as well as to report to the local Police.

In case of violation of the listed obligations and prohibitions the renter will be required to bear the full cost.


Payment and reservation

Drive Luxury accepts the following payment methods: cash, credit card, debit card and bank transfer. 

  • When a bank transfer is made, a confirmation of payment must be presented upon pickup of the vehicle.
  • In case of non-attendance or cancellation the customer will be charged according to the conditions stipulated in these terms and conditions and without requesting additional consent. 
  • If the vehicle is not picked up by the customer within 2 hours after the scheduled pickup time, Drive Luxury reserves the right to cancel the booking and the customer will not be fully or partially refunded. 
  • Drive Luxury has the right to upgrade the vehicle without any prior consent of the renter.

Insurance coverage

All Drive Luxury’s vehicles are insured, the insurance includes:

  • The policy holder acquires liability insurance from an insurance company to protect against third-party claims.
  • Obligations to third parties (except drivers) for injuries and death according to the insurance policy.
  • Property damage to third parties (except rental vehicles) according to the insurance policy.
  • Fire damage to the vehicle.

Please note that if the vehicle is damaged or lost as a result of negligence on the part of the Renter, the renter must vouch for the entire value of the vehicle at the time of the incident. Drive luxury customers can buy an additional insurance coverage to reduce liabilities. The insurance coverages are as follows:

Half coverage liabilities (HCL): Upon purchase of HCL, the Renter is released from liability for damage or loss of a Drive Luxury’s vehicle up to a certain amount according to the vehicle category, provided that the damage or loss is not the result of prohibited use. HCL only applies if the renter acquires it when making the reservation. Note: Any accident or damage that involves the third party / public or private property shall be reported to the local police. Without a valid police report the renter shall be held responsible for the whole damage.

Super Limited Liabilities (SLL): The Super limited insurance coverage exempts the customer from possible liabilities substantially. Please check your reservation confirmation to know what your liability per damage would be. The theft protection is also included in this coverage. If a vehicle was stolen due to the renter’s negligence the client will be held responsible for the whole value of the vehicle. All insurance contracts apply in accordance with the regulations of the insurance provider and depends on the vehicle category. Note: Any accident or damage that involves the third party / public or private property shall be reported to the local police. Without valid police report the renter shall be held responsible for the whole damage.

Rental zones

  • Zone 1: Austria, Germany, Switzerland, Netherland, Lichtenstein, Luxemburg, and France – (Super limited liabilities applies)
  • Zone 2: Italy, Slovenia, Portugal, UK, and Slovakia (Only half coverage insurance applies. And special permission needed from Drive luxury)
  • Zone 3: Poland, Czech Republic, Bulgaria, Hungary, and other country (Only third-party coverage and special permission needed from Drive luxury).

Vehicle return and replacement.

  • The Renter may return the rented vehicle at several locations, including Drive Luxury locations or at a mutually agreed location. 
  • The minimum rental period is one day (24 hours). After the 26th hour, the Renter’s credit card will be charged for an additional day. 
  • Rentals with a duration under 24 hours are possible upon request. 
  • If the car key or any other accessory is lost or damaged, the customer will be charged a fine accordingly. 
  • There will be an additional charge for the Vehicle replacement if the error caused by the Renter.


Drive Luxury provides additional equipment available upon request such as:

  • Infant carriers.
  • Child seats for children aged 6 months and older.
  • GPS navigation system.
  • WIFI device and Mobile phone.

Amendment/ cancellation policy / refund 

Any changes to the booking must be made at least 10 days before the arrival date. If a change is made less than 8 days before arrival, a fee of 15% of the total value of the booking will be charged. If a cancellation is made less than 8 days but more than 72 hours before scheduled pickup, a fee of 45% of the total reservation will be charged. If a cancellation is made within 72 hours of arrival, Drive Luxury will not provide any refund. By providing credit card details, customers authorize us to use them as security for the booking. The credit card will be charged for every unpaid cancellation fee. Any cancellation must be made in writing by email to booking@drive-luxury.com  Telephone cancellations will not be accepted.


Vehicle interior: In the event of polluting the vehicle interior (i.e., dirt stains, animal hair, sand, etc. on the seats, floor, or trunk) that requires special cleaning, the renter is obliged to pay a cleaning fee of minimum 280.00€.

Second driver: The vehicle may not be driven by anyone other than the Renter. For a second driver, a valid driver’s license must be presented, and an additional fee will be charged.

Transport of the vehicle by a ferry: Carriage of a vehicle by a ferry is prohibited without the authorization of Drive Luxury. If a vehicle is transported by a ferry, the renter must return it to the pick-up location. In the event of a breakdown or accident, if the Renter is responsible, He or she is responsible for the cost of transporting the vehicle back to a Drive Luxury location.

Cross-border rent: Cross-border transportation requires an authorization from Drive Luxury. The cost of issuing a Green Card and International Road Assistance is borne by the Renter.

Extension of the rental period: If the renter wishes to extend the rental after picking up the vehicle, he must contact Drive Luxury 48 hours in advance or as soon as possible.

Early return: If the renter wishes to return the vehicle earlier than agreed, he must announce this 48 hour in advance.

Refueling fee: All vehicles have a full petrol tank. The renter must refuel the vehicle before returning it, otherwise our refueling fees will be charged. We charge each quarter 95€.

Violation of the road traffic regulations:  The cost of all traffic fines or any other fines will be borne by the renter. The processing fees for each violation will be 30€. 

Value added tax: All local taxes apply to the Renter’s reservation costs.


Chauffeur services

Cancellations/no shows for Transfers:

  • Free cancellation up to 24 hours before the start of the service
  • 100% chargeable for less than 24 hours or no show

Cancellations/no shows for daily & hourly services:

  • Free up to 48hours before the start of the service.
  • 50% between 48 hours and 24 hours.
  • 100% if cancel with less than 24 hours or no show.

Event transportations: 

Payment policy: 50-60% of the total reservation amount shall be paid in advance. The rest of the amount should be paid before end of the service. Any additional services will be charged end of the service. 

Cancellation policy:  If the cancellation is made 10 days prior to the pick-up date, there is no charge for the cancellation. If the cancellation is made less than 10 days but more than 8 days before the pickup, a fee equal to 15% of the total value of the booking will be incurred. Cancellations made less than 8 days but more than 72 hours prior to scheduled pickup will be charged a fee equal to 45% of the total value of the reservation. Cancellations made within 72 hours of pickup will not be refunded by Drive Luxury.

Guest obligations: To ensure a smooth service, specific and advance information of requested changes and/or additions to service will be required.

Safeguard clause and amendment: If individual provisions of these conditions are obsolete or incomplete or that their execution becomes impossible, the validity of the other provisions will not be affected. The contractual partners undertake to replace the invalid provision with a valid eligible provision which, in terms of content, closely approximates their original intention and the economic objective thus pursued. Any changes or additions to these conditions require a form to provide proof by the text, such as email. This provision also applies to a modification of the requirement of the written form. As soon as the customer, after a modification, uses the services of Drive Luxury, he implicitly accepts the new conditions. All other contractual conditions of the customer, those that he declares applicable jointly to the acceptance of the contract, do not become part of the said contract. They are valid only if and to the extent that they have been expressly accepted in writing by Drive Luxury.

Applicable law and jurisdiction: 

  • Swiss law applies to all rental contracts. The courts competent to deal with any litigation are the courts of Geneva.
  • Austrian law applies to all rental contracts. The courts competent to deal with any litigation are the courts of Vienna.
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