Terms & Condition Rent a Car

Car rental: General requirements

In order to rent a vehicle from Drive Luxury, the renter must fulfill the following requirements:

  • The renter must be at least 18 years old and have held a driver's license for at least one year.

  • The renter must be at least 25 years old and have a driver's license issued at least 3 years ago to rent First Class and Business Class vehicles.

  • The renter's driver's license must be valid in Europe or worldwide.

  • The renter must be in possession of a personal credit card.

  • Renters between the ages of 18 and 24 are considered young drivers. Additional charges may apply for young drivers.

Requirements for picking up a vehicle 

  • A valid driver's license and a credit card.

  • A passport or identity card.

  • A full address / proof of address - (house number, street name, zip code, city and country)

  • A deposit amount (varies from one vehicle to another) will be blocked on collection. Please check your reservation confirmation to find out more.

  • If the renter does not have a personal credit card issued in their name, a guarantee and special authorization from Drive Luxury Management must be presented.

  • The renter is advised to check the vehicle (inside and outside) together with the delivery person and to note any damage or scratches on the handover report upon collection. 

  • The renter is required to sign a rental agreement that includes all rental guidelines.

Requirements for the return of a vehicle 

  • The renter is obliged to return the vehicle with a full tank of fuel, otherwise a fee of €95 will be charged in addition to the fuel costs.

  • The renter is advised to check the vehicle inside and out with the person collecting it. 

  • The vehicle must be returned clean, an amount of €250 or more will be charged for returning an unclean vehicle. 

  • If the new damage is not visible due to dirt or other reasons, a report will be sent after cleaning the vehicle.

Obligations and prohibitions

  • Drive Luxury vehicles may not be used for racing, speed testing, learning to drive, demonstration purposes, subletting or for any other unauthorized purpose.

  • Smoking, including e-cigarettes, in the vehicle is strictly prohibited.

  • The intended gasoline (diesel or gasoline) and Ad-blue must be used according to the requirements of the vehicle. Failure to use the correct gasoline or Ad-blue will result in the full cost of the repair being borne by the renter. 

  • The tire pressure should always be kept at the correct level.

  • Unauthorized repairs and towing by the renter are not permitted.

  • In the event of an accident, the renter is obliged to inform Drive Luxury and notify the local police, without a valid police report the renter is liable for the full cost of the damage.

  • The renter must always park the vehicle in a safe place. In the event of theft, the renter is obliged to inform Drive Luxury and file a report with the local police.

  • First Class and Business Class vehicles must be parked in a covered parking lot.

In the event of a breach of the obligations and prohibitions listed, the renter must bear the full costs.

Payment and reservation

Drive Luxury accepts the following methods of payment: cash, credit card, debit card and bank transfer. 

  • In the case of bank transfer, confirmation of payment must be presented when collecting the vehicle.

  • In the event of no-show or cancellation, the customer will be charged the costs set out in these terms and conditions without the need to obtain additional authorization. 

  • If the vehicle is not collected by the customer within 2 hours of the scheduled collection time, Drive Luxury reserves the right to cancel the booking and the customer will not receive a full or partial refund. 

  • Drive Luxury has the right to upgrade the vehicle without the prior consent of the renter.

  • In special cases, Drive Luxury reserves the right to recall a vehicle without prior notice.

Insurance cover

All Drive Luxury vehicles are insured, the insurance cover includes:

  • The policyholder takes out liability insurance with an insurance company to protect against claims by third parties.

  • Liabilities to third parties (excluding drivers) for injury and death as specified in the insurance policy.

  • Property damage to third parties (with the exception of rental vehicles) in accordance with the insurance policy.

  • Please note that if the vehicle is damaged or lost due to negligence on the part of the renter, the renter is liable for the full value of the vehicle at the time of the incident. However, Drive Luxury customers can take out additional insurance to reduce liability under certain conditions. The insurance coverages are as follows:

Half coverage liabilities (HCL): by purchasing the HCL, the renter is released from liability for damage or loss to a Drive Luxury vehicle up to a certain amount depending on the vehicle category, provided the damage or loss is not due to prohibited use. The HCL only applies if the renter purchases it at the time of reservation. Note: Any accident or damage involving third parties / public or private property must be reported to the local police. Without a valid police report, the renter is responsible for the entire damage.

Super Limited Liabilities (SLL): The Super limited insurance coverage exempts the customer from possible liabilities substantially. Please check your reservation confirmation to know what your liability per damage would be. The theft protection is also included in this coverage. If a vehicle was stolen due to the renter’s negligence the client will be held responsible for the whole value of the vehicle. All insurance contracts apply in accordance with the regulations of the insurance provider and depends on the vehicle category. Note: Any accident or damage that involves the third party / public or private property shall be reported to the local police. Without valid police report the renter shall be held responsible for the whole damage.

What is not included in the insurance: 

  • If the damage was caused by negligence or careless driving, the entire cost of the damage will be borne by the renter or customer. 

  • The cost of towing or transportation of the vehicle in the event of an accident must be borne by the customer. 

  • Interior damage is not covered by the insurance, in case of interior damage the renter is fully responsible for the entire cost.

  • If the child seat or other accessories are soiled, damaged or lost when the vehicle is returned, the renter must assume full responsibility.

Rental zones

  • Zone 1: Austria, Germany, Switzerland, Netherland, Lichtenstein, Luxemburg, and France – (Super limited liabilities applies)

  • Zone 2: Italy, Slovenia, Portugal, UK, and Slovakia (Only half coverage insurance applies. And special permission needed from Drive luxury)

  • Zone 3: Poland, Czech Republic, Bulgaria, Hungary, and other country (Only third-party coverage and special permission needed from Drive luxury).

Vehicle return and replacement.

  • The Renter may return the rented vehicle at several locations, including Drive Luxury locations or at a mutually agreed location. 

  • The minimum rental period is one day (24 hours). After the 26th hour, the Renter’s credit card will be charged for an additional day. 

  • Rentals with a duration under 24 hours are possible upon request. 

  • If the car key or any other accessory is lost or damaged, the customer will be charged a fine accordingly. 

  • There will be an additional charge for the Vehicle replacement if the error caused by the Renter.


Drive Luxury provides additional equipment available upon request such as:

  • Infant carriers.

  • Child seats for children aged 6 months and older.

  • GPS navigation system.

  • WIFI device and Mobile phone.


Amendment/ cancellation policy / refund 

Any changes to the booking must be made at least 10 days before the arrival date. If a change is made less than 8 days before arrival, a fee of 15% of the total value of the booking will be charged. If a cancellation is made less than 8 days but more than 72 hours before scheduled pickup, a fee of 45% of the total reservation will be charged. If a cancellation is made within 72 hours of arrival, Drive Luxury will not provide any refund. By providing credit card details, customers authorize us to use them as security for the booking. The credit card will be charged for every unpaid cancellation fee. Any cancellation must be made in writing by email to booking@drive-luxury.com  Telephone cancellations will not be accepted.


Vehicle interior: In the event of polluting the vehicle interior (i.e., dirt stains, animal hair, sand, etc. on the seats, floor, or trunk) that requires special cleaning, the renter is obliged to pay a cleaning fee of minimum 280.€.

Second driver: The vehicle may not be driven by anyone other than the Renter. For a second driver, a valid driver’s license must be presented, and an additional fee will be charged.

Transport of the vehicle by a ferry: Carriage of a vehicle by a ferry is prohibited without the authorization of Drive Luxury. If a vehicle is transported by a ferry, the renter must return it to the pick-up location. In the event of a breakdown or accident, if the Renter is responsible, He or she is responsible for the cost of transporting the vehicle back to a Drive Luxury location.

Cross-border rent: Cross-border transportation requires an authorization from Drive Luxury. The cost of issuing a Green Card and International Road Assistance is borne by the Renter.

Extension of the rental period: If the renter wishes to extend the rental after picking up the vehicle, he must contact Drive Luxury 48 hours in advance or as soon as possible.

Early return: If the renter wishes to return the vehicle earlier than agreed, he must announce this 48 hour in advance.

Refueling fee: All vehicles have a full petrol tank. The renter must refuel the vehicle before returning it, otherwise our refueling fees will be charged. We charge each quarter 95€.

Violation of the road traffic regulations:  The cost of all traffic fines or any other fines will be borne by the renter. The processing fees for each violation will be 45€. 

Value added tax: All local taxes apply to the Renter’s reservation costs.


Safeguard clause and amendment: If individual provisions of these conditions are obsolete or incomplete or that their execution becomes impossible, the validity of the other provisions will not be affected. The contractual partners undertake to replace the invalid provision with a valid eligible provision which, in terms of content, closely approximates their original intention and the economic objective thus pursued. Any changes or additions to these conditions require a form to provide proof by the text, such as email. This provision also applies to a modification of the requirement of the written form. As soon as the customer, after a modification, uses the services of Drive Luxury, he implicitly accepts the new conditions. All other contractual conditions of the customer, those that he declares applicable jointly to the acceptance of the contract, do not become part of the said contract. They are valid only if and to the extent that they have been expressly accepted in writing by Drive Luxury.

Applicable law and jurisdiction: 

  • Swiss law applies to all rental contracts. The courts competent to deal with any litigation are the courts of Geneva.

  • Austrian law applies to all rental contracts in Austria. The courts competent to deal with any litigation are the courts of Vienna.

Whats App for Rent a Car